Taking Care of Business Conference

Robert Richman

Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture. Richman built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Richman has been helpful for improving the employee culture at hundreds of companies.

He has pioneered a number of innovative techniques to build culture, such as bringing improv comedy to the workplace. His new book, The Culture Blueprint, is a systematic guide to how a workplace can help people grow, inspire amazing service, and ultimately drive revenue through amazing culture.

Tommy Spaulding

Tommy Spaulding is the founder and president of Spaulding Companies, a leadership development, speaking, training and executive coaching firm based in Denver, Colo. A world-renowned speaker on leadership, Spaulding has spoken to hundreds of organizations, associations, educational institutions and corporations around the globe. His first book, It’s Not Just Who You Know: Transform Your Life and Your Organization by Turning Colleagues and Contacts into Lasting, Genuine Relationships, quickly became a national best seller. His most recent book, The Heart-Led Leader, is a New York Times and Wall Street Journal national bestseller and was also listed on Inc.com’s Top 100 Business Books of 2015.

Dr. Bill Withers

Dr. Bill Withers is a full professor and Leadership Fellow at Wartburg College, where he also served as both the assistant director of their leadership institute and a department chair for over a decade. He has more than two decades of management and leadership experience in both business and education, and his research has been presented multiple times at the International Conference on Business in Honolulu. Dr. Withers has both studied and served organizations such as Proctor & Gamble, Ritz-Carlton, Disney, Four Seasons, Starbucks, and most recently, Southwest Airlines, and he was also a contributing writer to three books in the areas of leadership and customer service.